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Welcome to Dynamics Telephony
Preferred Microsoft partner for Dynamics 365 Telephone integration
What we do
Dynamics Telephony streamlines your operation with a Microsoft preferred telephony integration to Dynamics 365
Contact us today to learn more about how we can help you integrate Dynamics 365 with your (any) telephone system.
Streamline your operation with a Microsoft preferred telephony integration to Dynamics 365
BOOST PRODUCTIVITY
Empower agents to place, answer, and transfer calls from within your CRM, with added caller insights.
Simplify your sales and service team's workflow, reducing clicks, screens, and searches for up to 50% efficiency improvements
Pop relevant customer information at the moment of interaction for your staff on every call
Capture call statistics, callbacks, next steps, call dispositions, automated follow ups & more within Dynamics 365
Track it all from Dynamics 365, from successful call counts and agent talk time to call volume and call results.
Dial contacts directly from Dynamics 365 with a single click.
Call outcome buttons automatically schedules follow-up activity
BENEFITS OF DYNAMICS TELEPHONY WILL BE FELT THROUGHOUT THE ORGANISATION
For the users
Single user interface for telephony and CRM.
Time saved on every call.
Less battling with CRM - more time supporting or selling
For Management
Full telephony data in CRM for analytics.
For inbound, save time on every call.
For outbound, 30% savings on staffing of campaigns.
For IT
IT will love the centralized admin and simple install options.
Quick deployment with remote online session
Comprehensive support offerings, including via local premium Microsoft Partners
Risk free free trial period
Get full telephony integration, and a Sales Dialer, on any version of Dynamics CRM,
and ANY phone system (online or on premises).
OUT OF THE BOX DYNAMICS 365 INTEGRATION
Unify your telephone system and Dynamics 365 in a Single User Interface
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Embedded call controls in Microsoft Dynamics 365, unifying the desktop for your sales & service staff
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Simplify your sales and service team's workflow, reducing clicks, screens, and searches for up to 50% efficiency improvements
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Pop relevant customer information at the moment of interaction for your staff on every call
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Speed through outbound calling campaigns with the fully integrated progressive dialer
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Capture call statistics, callbacks, next steps, call dispositions, automated follow ups & more within Dynamics 365
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Auto-create links to call recordings in Dynamics 365 for easy access or connectivity to Microsoft Call Intelligence
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TESTIMONIALS
ABOUT US
Reliable Telephone Company
Dynamics Telephony is a full service provider. This means we do not supply you with an App and let you go. We supply up-front consultation and advice before you plan for a deployment. We help with planning the deployment (we know all the pitfalls you might encounter).
We provide basic or deep customizations and we provide basic or deep integrations with your existing systems. We provide support for your testing, deployment and go-live phases. We supply training for your testers, IT and end-users.
And we provide ongoing support that keep Dynamics Telephony running smoothly in your business. And we continue that, with large or small changes to the system over the months and years - because we know: the only thing you can depend upon is change.
We are ready to be with you all the way for a long term successful relationship.
Some Numbers
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21 years in business
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24x7 support, 365 days/year
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Avg. customer: 60 seats
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Busiest customer: 10,000 calls/hr
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Smallest customer: 5 users
Our mission is simple: to provide high-quality services in a timely manner. Our team caters to each project’s specific needs to ensure excellence. We hope you’ll find what you’re looking for.
For more information or general inquiries, feel free to get in touch today.
BOOK A FREE TRIAL
Europe
United States
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