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INBOUND CALL HANDLING FEATURES
PROFESSIONAL LICENCE

  • Automatic look up and screen-pop of customer details before the call is answered.

  • softphone functionality embedded in Dynamics 365 (answer, hold, transfer, conference etc)

  • Dial contacts from Dynamics 365 with a single click

  • Full call history logged in Dynamics 365.

  • A suite of power BI reports providing call statistics for management.

  • Call outcome buttons automatically schedule follow up activity (send emails, set up callback etc.)

  • Callback calendar to schedule follow up calls etc.

  • Dynamics 365 built in telephone directory, can be departmental, grouped etc.

  • Real time displays to monitor staff and telephone activity


Talking in Headset
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