Revolutionizing Inbound Contact Centers: Embracing the Callbacks Model
In today's hyperconnected world, customer expectations are evolving at an unprecedented pace. Customers demand personalized, efficient,...
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Peter Inston
- Oct 23
- 2 min
What does Dynamics 365 integration with your telephone system bring to your business
Integrating Microsoft Dynamics 365 with your telephone system offers a range of benefits, helping organizations streamline their...
152 views0 comments
Peter Inston
- Oct 10
- 2 min
Does an auto-dialer guarantee an increase in sales?
A progressive dialer is a type of dialing system used in sales and telemarketing that automatically dials from list of phone numbers,...
5 views0 comments
Peter Inston
- Oct 6
- 2 min
Integrating a dialer system with Microsoft Dynamics 365 can greatly enhance your sales revenue
Here's a general guide on how to integrate a dialer system with Dynamics 365: Choose a Dialer System: Select a dialer system that meets...
21 views0 comments
Eddie Steede
- Sep 13
- 2 min
10 reasons why Dynamics Telephony integration to Dynamics 365 improves the customer experience
The telephony integration software automatically tracks calls and logs them for a permanent record of activity in Dynamics 365. The...
2 views0 comments
Peter Inston
- Sep 5
- 4 min
How to Revolutionize Your Inbound Contact Centre with Account Manager Callbacks
Inbound contact centres are often seen as a necessary but impersonal part of any business. Customers expect to reach a live agent when...
12 views0 comments
Dave Casement
- Aug 25
- 1 min
10 reasons why Dynamics 365 CTI improves the customer experience
The telephony integration software automatically tracks calls and logs them for a permanent record of activity in Dynamics 365. Call...
5 views0 comments
Dave Casement
- Aug 18
- 2 min
Why link your website and Dynamics 365
Integrating your websites with your Dynamics 365 has a number of benefits to your marketing including processes, automation, seamless...
3 views0 comments
Peter Inston
- Jul 29
- 2 min
Dynamics 365 telephony integration improves the customer experience
CRM's is becoming more integral to everyday business operations, as companies learn to make the most of CRM solutions for tasks ranging...
5 views0 comments
Dave Casement
- Jun 10
- 3 min
VoIP-Dynamics 365 integration - a cost effective solution
Voice over Internet Protocol (VoIP) services are typically more affordable than traditional landlines, and the industry is growing...
10 views0 comments
Peter Inston
- May 2
- 2 min
Useful Strategies for Dynamics 365 Integration with Telephony
Dynamics 365 integration with telephony is a powerful tool to improve customer service, streamline operations, and increase efficiency....
14 views0 comments
Peter Inston
- Mar 23
- 2 min
Integrating Dynamics 365 with telephony boosts productivity
Computer Telephone Integration (CTI) is a technology that enables the integration of telephone systems with computer systems. This...
9 views0 comments
Peter Inston
- Mar 14
- 4 min
5 ways to improve your outbound calling strategy
5 ways to improve your outbound calling strategy
32 views
Peter Inston
- Feb 28
- 3 min
What you should consider when integrating telephony (CTI) into Dynamics 365
Understand what CTI means and how matches your business requirements The first step you should take is analyze exactly what it is that...
11 views0 comments
Dave Casement
- Feb 22
- 3 min
What exactly does CTI mean for Dynamics 365 users?
CTI for Dynamics 365
19 views
Peter Inston
- Jan 31
- 2 min
Benefits of VoIP to Dynamics 365 integration
VoIP integration with Dynamics 365 equals more queries handled, more leads in the pipeline and happier staff. Multiple manual tasks use...
9 views0 comments
Peter Inston
- Jan 25
- 2 min
How CRM integration works and how it benefits business
In the past, managing the relationship between a business and its clients often relied on face-to-face interaction and manually recording...
10 views0 comments
Peter Inston
- Oct 13, 2022
- 1 min
How to improve customer service is not rocket science
Equipping contact center staff with the right tools and information helps them deliver personalized customer support. Here are some best...
13 views
Dave Casement
- Aug 25, 2022
- 2 min
4 employee retention strategies for tech companies
Your company’s human resources team is most familiar with your employees’ skills, needs, and expectations and should, therefore, play a...
24 views0 comments
Peter Inston
- Jul 11, 2022
- 3 min
Create a phonecall record for every inbound and outbound call
Dynamics Telephony will create a phonecall record for every inbound and outbound call it handles, and write detailed call data to it. The...
7 views
Revolutionizing Inbound Contact Centers: Embracing the Callbacks Model
In today's hyperconnected world, customer expectations are evolving at an unprecedented pace. Customers demand personalized, efficient,...
What does Dynamics 365 integration with your telephone system bring to your business
Integrating Microsoft Dynamics 365 with your telephone system offers a range of benefits, helping organizations streamline their...
Does an auto-dialer guarantee an increase in sales?
A progressive dialer is a type of dialing system used in sales and telemarketing that automatically dials from list of phone numbers,...
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